Shipping policy

1. DISPATCH  
Orders are typically dispatched within 3 business days unless otherwise stated.

2. DELIVERY  
Delivery times vary based on location and courier service.  
Tracking details will be provided where available.

3. PICK-UP  
Where pick-up is offered, orders are typically ready for collection within 48 hours, and often sooner.  
Customers will be notified when their order is ready for collection.  
Pick-up timeframes are estimates only and may vary based on stock availability and order volume.

4. SITE DELIVERIES  
Customers are responsible for ensuring safe and accessible delivery locations, including construction sites.

5. DELAYS  
FatBoy is not liable for delays caused by courier networks, weather events, industrial action, or site access issues.

6. LOST OR DAMAGED PARCELS  
If your order arrives damaged or is lost in transit, contact us promptly so we can assist with the courier process.